"Our craft, our passion"
- Wendy Mackney

Who we are

Who are Mackney Photography?
Why are the awards so important?
Are you CRB checked?
Do you take on work experience candidates?
Do you help charities?
I'd love to work for you, do you have any vacancies?

Before your photoshoot

Why is it called a boutique photography studio?
Are there any hidden Extras?
Can we combine our vouchers?
Do you have a limit on how many people can come for a family portrait?
Why do I need to pay an additional refundable deposit?
I have a gift voucher –how do I book in?
Can I buy a couple of digitals?
What are your opening hours?

Your photoshoot

What if I need to cancel as I'm unwell?
Is there parking?
Can I bring my own props?
Can I get my hair and makeup done?
How long will my photoshoot take?
Who owns the copyright?
Can I view my images straight after the photoshoot?
Can we bring pets?
I'm camera shy help!
Can we have a quick portrait?
I want a location shoot but it's raining, what happens?

What to expect at the Viewing

Can you email me the thumbnails?
How many pictures can I expect to see?
How long is the viewing?
What is Wall Art?
Can my relatives come to the viewing?
What payments do you accept?
Do you offer payment plans?
Is there an obligation to buy after the shoot?
What is this digital artistry you keep mentioning?
Why only one viewing
How many times can I come in and view my images if I haven't yet placed an order?
How long does it take from shoot to viewing?


Do you deliver?
How long does it take for my order to be ready?
Is there a guarantee on my wall art?
I've not collected my order -can you store it for me?
How long do you keep the images for?

Other questions

When can we come back in?
Why finished products?
I'm a returning customer - what can you do for me?
I'm a new customer - does that mean I can purchase the gift experience at the discounted price?
What if I am not happy with the service?